Frequently Asked Questions
Preparation, timings, reports, prices and payment — the questions our reception is asked every day. If yours is not here, call 0336-1221991 and simply ask.
Visiting the centre
Where is City Diagnostic & Medical Center located?
We are at Near Broadway Pizza, Phalia Road, Mandi Bahauddin, Punjab. Call 0336-1221991 if you need directions, or use the map on our contact page.
What are your opening hours?
8:00 AM to 10:00 PM, seven days a week, including Sundays and public holidays.
Do I need an appointment?
No, we are walk-in. Calling ahead helps for ultrasound and fasting tests, because we can advise the preparation and reduce your waiting time.
Is parking available?
Yes, there is parking space in front of the centre, and the entrance is at street level for patients who cannot manage stairs.
Is a female staff member available?
Yes. A female attendant is present for obstetric, gynaecological and other examinations where a patient prefers one.
Tests and preparation
Which tests need fasting?
Lipid profile (12 hours), fasting blood sugar (8–12 hours), liver and kidney function tests (8 hours preferred) and abdominal ultrasound (6 hours). CBC, thyroid, HbA1c, urine tests and most hormone tests need no fasting at all.
Can I drink water while fasting?
Yes, plain water is allowed and actually helps — it makes the vein easier to find. Tea, milk, juice and cigarettes break the fast.
Should I stop my medicines before a test?
Generally no — keep taking prescribed medicines unless your doctor says otherwise. Two exceptions: take the sample before your morning thyroxine dose, and stop antacids or PPIs two weeks before an H. pylori test.
How much blood is taken?
Usually 3 to 5 ml for one profile, and rarely more than 10 ml even for a full package — a fraction of what is taken when you donate blood.
My doctor's handwriting is unclear. Can you help?
Yes, send a photo of the prescription on WhatsApp to 0321-2219910. We read prescriptions from doctors across the district every day.
Reports
How long does a report take?
Ultrasound and X-ray within 15–20 minutes, routine blood tests within 2–4 hours, hormones and serology the same evening, and cultures in 48–72 hours.
Can I get the report on WhatsApp?
Yes, as a PDF, at no extra charge. Give your number when the sample is taken.
What if a result is dangerously abnormal?
We telephone you and your referring doctor immediately rather than waiting for you to collect the report. Critical values are always re-run before we call.
Are my results confidential?
Yes. Reports are handed only to the patient or a person the patient nominates, and sensitive tests such as hepatitis, HIV and fertility testing are handled with particular care.
Payment and pricing
What are your rates?
The full price list is published on our test rates page. The rate shown there is the rate you pay — there is no registration or reporting charge.
Which payment methods do you accept?
Cash at the counter, plus Easypaisa, JazzCash and bank transfer. Ask reception for the account details.
Do you offer discounts?
Yes — package rates are well below the sum of individual tests, and concessions are available for senior citizens, students and deserving patients. Please speak to reception.
Do you deal with company panels?
Yes. We work with several local company panels and can issue itemised invoices for insurance claims. Tell reception before your sample is taken.
Still have a question?
Our reception team answers the phone from 8 AM to 10 PM, every day. No question is too small.